Privacy Policy
Learn how ProTickets handles data inside the ticket reseller workspace – what we collect, how we use it to power features, and the safeguards we apply to protect your information.
ProTickets Privacy Commitment:
- This Privacy Policy explains how ProTickets ("ProTickets", "we", "our" or "us") collects, uses, shares and protects information when you use the ProTickets workspace, website and related services.
- The workspace is designed for ticket resellers and includes features such as Discover Events, Favorites, Codes Manager, Calendar, Data Explorer and associated tools.
- This policy applies to information we collect when you visit our site, create an account, use the workspace, interact with our support team or participate in community channels that we operate.
- By using ProTickets, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, you should not use ProTickets.
- We are committed to handling your information responsibly and in compliance with applicable privacy and data protection laws in the jurisdictions where we operate.
Categories of information we collect:
- Account information: such as your name, email address, password (stored in encrypted form) and basic profile details you choose to provide.
- Workspace information: items you create or manage inside ProTickets, including favorites, watchlists, presale codes, calendar entries, notes and labels associated with events.
- Usage information: how you interact with the workspace – for example, features you use, pages viewed, time spent, clicks and navigation paths.
- Device and technical information: such as IP address, browser type, operating system, device identifiers, approximate location based on IP and connection information.
- Payment and billing information: limited payment details handled by our payment processors (for example the last four digits of a card, billing address and transaction IDs). We do not store full card numbers on our own servers.
- Communications: messages you send us via email, support forms or feedback tools, as well as your responses to any surveys or research we conduct.
- Community content: if you participate in ProTickets-operated communities (for example Discord or forums), we may receive information such as your handle, messages and contributions.
- Information from partners: in some cases we may receive information from third-party services you choose to connect, analytics providers or marketing partners, in accordance with their privacy practices.
Ways we collect information:
- Directly from you: when you create an account, update your profile, save favorites, add presale codes, configure your calendar or contact support.
- Automatically: through cookies, logs, pixels and similar technologies that record usage information, performance data and device information when you use the workspace.
- Through integrations and third parties: when you connect external tools or when analytics and marketing partners provide aggregated or pseudonymized insights about how campaigns perform.
- From publicly available sources: in limited cases, for example when we research venues, events or market information that is already public and attach it to your workspace views.
- From community channels: when you interact in communities that we operate or moderate, subject to the rules and privacy settings of those platforms.
Purposes for using your information:
- To operate the ProTickets workspace: creating and maintaining your account, authenticating you, and providing the core features such as Discover Events, Favorites, Codes Manager, Calendar and Data Explorer.
- To personalize your experience: tailoring event feeds, recommendations, saved views and messaging based on your usage, preferences and markets of interest.
- To communicate with you: sending important service emails such as account notices, security alerts, subscription information, feature updates and responses to support requests.
- To improve the product: analyzing aggregated usage patterns to understand which features are helpful, where users struggle and how we can make the workspace more effective.
- To support security and integrity: monitoring for suspicious activity, abuse or misuse, protecting against fraud and enforcing our Terms of Service.
- For legal and compliance reasons: meeting our obligations under law, responding to lawful requests and maintaining appropriate records.
- Where required by law, we rely on your consent for certain uses (for example specific marketing emails) and you can withdraw that consent at any time.
When we share your information and with whom:
- Service providers: with companies that help us operate ProTickets, such as cloud hosting, analytics, email delivery, payment processing and customer support tools. These providers are required to use your information only to perform services for us.
- Business partners: in limited cases where we collaborate on features, integrations or joint offerings relevant to ticket resellers, subject to appropriate contractual protections.
- Community and other users: when you choose to share content (for example presale codes or comments) in areas visible to other ProTickets users or community members.
- Compliance and safety: when we believe disclosure is reasonably necessary to comply with law, legal process or government requests, or to protect the rights, property or safety of ProTickets, our users or the public.
- Business transfers: in connection with a merger, acquisition, financing or sale of all or part of our business, your information may be transferred as part of that transaction, subject to continued protection consistent with this policy.
- We do not sell your personal information as the term “sell” is commonly understood in privacy regulations.
How long we keep your information:
- We retain personal information for as long as needed to provide the workspace, comply with legal obligations, resolve disputes and enforce our agreements.
- Different categories of data may be kept for different periods – for example billing records may be kept longer than general usage logs due to tax or accounting rules.
- If you close your account, we may keep some limited information as required or permitted by law (for example transaction records, security logs or aggregated analytics).
- When information is no longer needed, we will either delete it or irreversibly anonymize it so it can no longer be linked back to you.
- You can contact us to request more details about specific retention periods for key categories of data.
How we help protect your information:
- We use technical safeguards such as encrypted connections (HTTPS), network protections and secure development practices to reduce the risk of unauthorized access.
- We host data with reputable cloud providers that maintain strong physical and logical security programs.
- We limit access to personal information to team members and service providers who need it to perform their roles and who are bound by confidentiality obligations.
- We periodically review our security controls and may update them as threats, technologies and best practices evolve.
- Despite our efforts, no online service can be completely secure. You play an important role by choosing strong passwords, keeping credentials confidential and promptly notifying us of any suspected misuse.
Controls you may have over your information:
- Depending on where you live, you may have rights such as accessing, correcting or deleting certain personal information we hold about you.
- You may have the right to object to or restrict certain types of processing, or to request a copy of your data in a machine‑readable format.
- You can manage many preferences directly in your account settings, including marketing communication choices and some workspace settings.
- To exercise legal rights that cannot be handled in the product, you can contact us using the details in the “Contact” section. We may need to verify your identity before responding.
- We aim to respond to privacy requests within a reasonable timeframe and in accordance with applicable laws.
Where your information may be processed:
- ProTickets is operated from locations that may be outside your country of residence and we may store and process information in multiple countries.
- These countries may have different data protection laws than your home jurisdiction.
- When we transfer personal data across borders, we use appropriate safeguards such as contractual protections or other mechanisms recognized by regulators.
- By using ProTickets or providing us your information, you understand that your data may be transferred and processed outside your home country as described in this policy.
Use of ProTickets by minors:
- ProTickets is intended for adults involved in ticket reselling and is not directed to children.
- We do not knowingly collect personal information from individuals under the age of 18.
- If we become aware that we have collected information from someone under 18, we will take reasonable steps to delete it.
- If you believe a minor has provided information to us, please contact us so we can investigate and take appropriate action.
How we update this document:
- We may revise this Privacy Policy from time to time as our product, practices and legal requirements evolve.
- When we make material changes, we will update the “Last Updated” date and may provide additional notice (for example by email or an in‑app message) where required.
- Your continued use of ProTickets after a revised policy becomes effective means you accept the updated terms.
- If you do not agree with the updated policy, you should stop using ProTickets and can contact us with any questions.
- We encourage you to review this policy periodically so you understand how we handle your information.
How to contact us about privacy:
- If you have questions or concerns about this Privacy Policy or our handling of personal data, you can reach us using the contact details provided on our site.
- For faster handling, please indicate that your message relates to “Privacy” or “Data Protection”.
- We aim to respond to reasonable privacy inquiries within a commercially reasonable timeframe, subject to volume and complexity.
1. Introduction and Scope
ProTickets Privacy Commitment:
This Privacy Policy explains how ProTickets ("ProTickets", "we", "our" or "us") collects, uses, shares and protects information when you use the ProTickets workspace, website and related services.
The workspace is designed for ticket resellers and includes features such as Discover Events, Favorites, Codes Manager, Calendar, Data Explorer and associated tools.
This policy applies to information we collect when you visit our site, create an account, use the workspace, interact with our support team or participate in community channels that we operate.
By using ProTickets, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, you should not use ProTickets.
We are committed to handling your information responsibly and in compliance with applicable privacy and data protection laws in the jurisdictions where we operate.
2. Information We Collect
Categories of information we collect:
Account information: such as your name, email address, password (stored in encrypted form) and basic profile details you choose to provide.
Workspace information: items you create or manage inside ProTickets, including favorites, watchlists, presale codes, calendar entries, notes and labels associated with events.
Usage information: how you interact with the workspace – for example, features you use, pages viewed, time spent, clicks and navigation paths.
Device and technical information: such as IP address, browser type, operating system, device identifiers, approximate location based on IP and connection information.
Payment and billing information: limited payment details handled by our payment processors (for example the last four digits of a card, billing address and transaction IDs). We do not store full card numbers on our own servers.
Communications: messages you send us via email, support forms or feedback tools, as well as your responses to any surveys or research we conduct.
Community content: if you participate in ProTickets-operated communities (for example Discord or forums), we may receive information such as your handle, messages and contributions.
Information from partners: in some cases we may receive information from third-party services you choose to connect, analytics providers or marketing partners, in accordance with their privacy practices.
3. How We Collect Information
Ways we collect information:
Directly from you: when you create an account, update your profile, save favorites, add presale codes, configure your calendar or contact support.
Automatically: through cookies, logs, pixels and similar technologies that record usage information, performance data and device information when you use the workspace.
Through integrations and third parties: when you connect external tools or when analytics and marketing partners provide aggregated or pseudonymized insights about how campaigns perform.
From publicly available sources: in limited cases, for example when we research venues, events or market information that is already public and attach it to your workspace views.
From community channels: when you interact in communities that we operate or moderate, subject to the rules and privacy settings of those platforms.
4. How We Use Your Information
Purposes for using your information:
To operate the ProTickets workspace: creating and maintaining your account, authenticating you, and providing the core features such as Discover Events, Favorites, Codes Manager, Calendar and Data Explorer.
To personalize your experience: tailoring event feeds, recommendations, saved views and messaging based on your usage, preferences and markets of interest.
To communicate with you: sending important service emails such as account notices, security alerts, subscription information, feature updates and responses to support requests.
To improve the product: analyzing aggregated usage patterns to understand which features are helpful, where users struggle and how we can make the workspace more effective.
To support security and integrity: monitoring for suspicious activity, abuse or misuse, protecting against fraud and enforcing our Terms of Service.
For legal and compliance reasons: meeting our obligations under law, responding to lawful requests and maintaining appropriate records.
Where required by law, we rely on your consent for certain uses (for example specific marketing emails) and you can withdraw that consent at any time.
5. How We Share Information
When we share your information and with whom:
Service providers: with companies that help us operate ProTickets, such as cloud hosting, analytics, email delivery, payment processing and customer support tools. These providers are required to use your information only to perform services for us.
Business partners: in limited cases where we collaborate on features, integrations or joint offerings relevant to ticket resellers, subject to appropriate contractual protections.
Community and other users: when you choose to share content (for example presale codes or comments) in areas visible to other ProTickets users or community members.
Compliance and safety: when we believe disclosure is reasonably necessary to comply with law, legal process or government requests, or to protect the rights, property or safety of ProTickets, our users or the public.
Business transfers: in connection with a merger, acquisition, financing or sale of all or part of our business, your information may be transferred as part of that transaction, subject to continued protection consistent with this policy.
We do not sell your personal information as the term “sell” is commonly understood in privacy regulations.
6. Data Retention
How long we keep your information:
We retain personal information for as long as needed to provide the workspace, comply with legal obligations, resolve disputes and enforce our agreements.
Different categories of data may be kept for different periods – for example billing records may be kept longer than general usage logs due to tax or accounting rules.
If you close your account, we may keep some limited information as required or permitted by law (for example transaction records, security logs or aggregated analytics).
When information is no longer needed, we will either delete it or irreversibly anonymize it so it can no longer be linked back to you.
You can contact us to request more details about specific retention periods for key categories of data.
7. Data Security
How we help protect your information:
We use technical safeguards such as encrypted connections (HTTPS), network protections and secure development practices to reduce the risk of unauthorized access.
We host data with reputable cloud providers that maintain strong physical and logical security programs.
We limit access to personal information to team members and service providers who need it to perform their roles and who are bound by confidentiality obligations.
We periodically review our security controls and may update them as threats, technologies and best practices evolve.
Despite our efforts, no online service can be completely secure. You play an important role by choosing strong passwords, keeping credentials confidential and promptly notifying us of any suspected misuse.
8. Your Rights & Choices
Controls you may have over your information:
Depending on where you live, you may have rights such as accessing, correcting or deleting certain personal information we hold about you.
You may have the right to object to or restrict certain types of processing, or to request a copy of your data in a machine‑readable format.
You can manage many preferences directly in your account settings, including marketing communication choices and some workspace settings.
To exercise legal rights that cannot be handled in the product, you can contact us using the details in the “Contact” section. We may need to verify your identity before responding.
We aim to respond to privacy requests within a reasonable timeframe and in accordance with applicable laws.
9. Cookies & Similar Technologies
How we use cookies and similar tools:
Cookies and similar technologies help us keep you signed in, remember your preferences, understand how the workspace is used and improve performance.
Some cookies are essential for the site and workspace to function correctly and cannot be turned off in our systems.
Other cookies are used for analytics and, where applicable, marketing or product improvement; these may be optional depending on your location.
Your browser or device may let you block or delete cookies, but doing so may impact the functionality of ProTickets.
We may also use pixels or local storage in combination with cookies to better understand usage and deliver a consistent experience.
10. International Data Transfers
Where your information may be processed:
ProTickets is operated from locations that may be outside your country of residence and we may store and process information in multiple countries.
These countries may have different data protection laws than your home jurisdiction.
When we transfer personal data across borders, we use appropriate safeguards such as contractual protections or other mechanisms recognized by regulators.
By using ProTickets or providing us your information, you understand that your data may be transferred and processed outside your home country as described in this policy.
11. Age Restrictions
Use of ProTickets by minors:
ProTickets is intended for adults involved in ticket reselling and is not directed to children.
We do not knowingly collect personal information from individuals under the age of 18.
If we become aware that we have collected information from someone under 18, we will take reasonable steps to delete it.
If you believe a minor has provided information to us, please contact us so we can investigate and take appropriate action.
12. Changes to This Privacy Policy
How we update this document:
We may revise this Privacy Policy from time to time as our product, practices and legal requirements evolve.
When we make material changes, we will update the “Last Updated” date and may provide additional notice (for example by email or an in‑app message) where required.
Your continued use of ProTickets after a revised policy becomes effective means you accept the updated terms.
If you do not agree with the updated policy, you should stop using ProTickets and can contact us with any questions.
We encourage you to review this policy periodically so you understand how we handle your information.
13. Contact Information
How to contact us about privacy:
If you have questions or concerns about this Privacy Policy or our handling of personal data, you can reach us using the contact details provided on our site.
For faster handling, please indicate that your message relates to “Privacy” or “Data Protection”.
We aim to respond to reasonable privacy inquiries within a commercially reasonable timeframe, subject to volume and complexity.